Return and refund policy
This policy applies to purchases made on HOMEGAR and delivered in metropolitan France.
Last update: 5 October 2026
1. Right of withdrawal
You have 14 calendar days from the receipt of your order to exercise your right of withdrawal, without having to justify your decision, unless there are legal exceptions. The mandatory consumer protection rules applicable in the country of delivery remain respected.
2. Request a return
Contact support@home-gar.fr indicating your order number, your name, the product(s) concerned, the date of receipt and the country of delivery. We will send you the appropriate instructions before sending the return.
3. Status of proceeds and return costs
You can manipulate and examine the product to the extent necessary to establish its nature, characteristics and proper functioning. Any depreciation resulting from further handling may be taken into account in accordance with the applicable rules. Return costs are borne by HOMEGAR for returns validated according to the instructions provided.
4. Refund
Reimbursement shall be made on the original means of payment without undue delay and not later than 14 days after notification of withdrawal, subject to the legally applicable conditions. Where permitted by law, reimbursement may be deferred until goods are recovered or proof of shipment is received. For validated returns, the target time is 7 days after validation of the return.
5. Defective product, error or damage
In case of non-compliance, defective product, receiving damage or preparation error, contactez-nous quickly with your order number and useful items. A suitable solution will be offered.
6. Contact
support@home-gar.fr – 0644600515
Monday to Friday, from 08h to 18h (Paris time).
- Individual entrepreneur: Laborde Christopher René Maurice
- Trade name: HOMEGAR
- Address: 3 Lieu-dit Le Grand Lesnier, 33240 Périssac, France
- SIRET: 925 005 274 00012
- SIREN: 925 005 274
- Email: support@home-gar.fr
- Telephone: 0644600515