Privacy Policy

Privacy Policy

This Privacy Policy clearly and transparently explains how HOMEGAR collects, uses, preserves and protects your personal data when you browse the site and when you place an order. It applies to all pages, services and forms of the site.

Last update: 13 May 2026

1. Treatment Officer

  • Responsible: Laborde Christopher René Maurice (business name: HOMEGAR)
  • Address: 3 Lieu-dit Le Grand Lesnier, 33240 Périssac, France
  • Email: support@home-gar.fr
  • Telephone: 0644600515
  • Hours of customer service : Mon to Ven: 08 in 18h (Paris time)

2. Personal data collected

Depending on your use of the site, we can collect the following categories of data:

  • Identification data: Last name, first name.
  • Contact Information: email, phone number, mailing address.
  • Control data: products ordered, amounts, order number, purchase history, delivery status.
  • Payment data: payments are processed via secure payment providers; We do not store the full credit card numbers.
  • Customer relationship data: requests SAV, email exchanges, documents communicated for the handling of a dispute or a return.
  • Technical data: IP address, browser type, pages consulted, security logs and login information.

3. Purposes and legal bases

The treatments implemented have the following aims:

  • Order and sales contract management (legal basis: performance of contract).
  • Delivery, returns and refunds management (legal basis: performance of contract).
  • Billing and bonds comptables/fiscales (legal basis: legal obligation).
  • Fraud prevention and site security (legal basis: legitimate interest).
  • Customer request management and SAV (legal basis: performance of contract and legitimate interest).
  • Case management (legal basis: legitimate interest and legal obligations).

4. Mandatory nature of data

Some data are required to process your order (identity, delivery address, confirmation email, information necessary for transport). In the absence of such data, the command cannot be executed correctly.

5. Data recipients

Your data is accessible only to authorized persons and sous-traitants strictly necessary for the execution of the service, including:

  • technical hosting and maintenance providers,
  • payment providers,
  • carriers and logistics providers,
  • Customer relationship and security tools.

These actors process your data only on instructions, in compliance with the RGPD and security/confidentiality obligations.

6. Transfers outside the European Union

When some technical providers involve data transfer outside UE/EEE, we ensure that it is supervised by appropriate safeguards (standard contractual clauses, additional security measures and applicable legal framework).

7. Shelf life

The data shall be kept according to durations proportionate to the purpose:

  • Orders and Billing: duration of the contractual relationship and then archiving according to legal accounting and tax obligations (notably up to 10 years for accounting documents).
  • SAV/litiges data: period of processing of the application, then probationary archiving limited to the applicable prescription period.
  • Technical data and safety logs: limited duration and commensurate with security and analytical needs.
  • Client account data: retained as long as the account is active, then deleted or anonymized after prolonged inactivity, subject to legal obligations.

8. Your rights

In accordance with the Regulation (UE) 2016/679 (RGPD) and the Data Protection Act, you have the following rights:

  • right of access,
  • right of rectification,
  • right to erasure (within legal limits),
  • right of opposition,
  • right to limitation of treatment,
  • right to portability where applicable,
  • right to set guidelines for the fate of your data after your death.

To exercise your rights, contactez-nous to support@home-gar.fr. A reply shall be provided within the legal time limits. In case of persistent difficulty, you can file a complaint with the CNIL.

9. Data security

We implement technical and organizational measures adapted to the level of risk: restricted access, enhanced passwords, network protections, newspaper monitoring, security updates and internal incident management procedures.

10. Cookies and tracers

The site can use cookies/traceurs for:

  • the technical operation of the site and the basket,
  • the safety and prevention of abuse,
  • audience measurement and improvement of user experience (depending on your choices).

You can set your cookie preferences via the proposed mechanism on the et/ou website via your browser settings.

11. Minors

The site is intended for a major public or with the permission of a legal representative. In case of involuntary collection of data concerning a minor, please contact us for rapid deletion.

12. Policy change

This policy can evolve to reflect legal, technical or organizational changes. The online version is authentic and indicates its date of update.

13. Privacy Contact

For any questions on data protection: support@home-gar.fr – 0644600515
Hours of customer service : Mon to Ven: 08 in 18h (Paris time)